This system of consultation with the Duty Doctor is designed to cater for patients who need to be seen on that day, but for whom no regular appointments are available.
A book on day clinic ( Duty Doctor) has been opened on weekday afternoons from 2.00-5.00pm. These appointments will be face to face only for patients that need to be seen on the day for illness, sick certificates and prescriptions. The only exception will be COVID positive patients who will be able to have a telephone consultation. Immunisations, Procedures, Workcover, Care Plans, Mental Health Plans and results for tests previously ordered are unable to be booked with Duty Doctor. They will be single appointments only and no double can be made. This will not be a bulk billing* clinic and all patients will be charged a standard fee of $76 payable on the day of the appointment which is claimable from Medicare. You will require a booked appointment for the Duty Doctor Clinic. Please speak with the Receptionist for more details.
HOW TO GET SEEN
Patients are required to have an appointment to be seen by a Doctor at St Agnes or Tea Medical Centre. Each day a number of appointments are available for "on the" day bookings as well as the Duty Doctor in the afternoon Monday – Friday.
Should you arrive at the practice without an appointment you will be allocated the next available appointment which may not be on the same day.
We do encourage patients to call the surgery to make an appointment.
In situations where both surgeries are fully booked for the whole day your request for an urgent appointment will be assessed by the Duty Nurse. The Duty Nurse will discuss your concerns and is able to liaise with our Doctors. She will then advise you the best course of action to take.