This system of consultation with the Duty Doctor is designed to cater for patients who need to be seen on that day, but for whom no regular appointments are available.
The Duty Doctor will deal with the immediate problem - if follow up is required or more complex issues are also involved another scheduled appointment can then be booked. Normal fees apply.
HOW TO GET SEEN
Patients are required to have an appointment to be seen by a Doctor at St Agnes or Tea Medical Centre. Each day a number of appointments are available for "on the" day bookings as well as the Duty Doctor at Tea Tree Medical Centre in the afternoon Monday – Friday.
Should you arrive at the practice without an appointment you will be allocated the next available appointment which may not be on the same day.
We do encourage patients to call the surgery to make an appointment.
In situations where both surgeries are fully booked for the whole day your request for an urgent appointment will be assessed by the Duty Nurse. The Duty Nurse will discuss your concerns and is able to liaise with our Doctors. She will then advise you the best course of action to take.