Information on this page
- Appointments
- Continuity of Care
- House Calls
- Test Results
- Prescriptions & Referrals
- Sickness Certificates
- GP Registrars
- Teaching
- Patient Feedback
AppointmentsConsultations are by appointment only
10 to 15 minutes is allotted for a standard appointment. If you consider that a longer time may be required, please discuss this with the receptionist when making your appointment. Please tell the receptionist at the time of requesting the appointment if the problem is URGENT - for example chest pain, severe asthma or migraine. An appointment with a nurse is required for particular appointments, such as: - Driving Medicals - Dressings/Procedures/Removal of Sutures - INR Please call either surgery to book an appointment which may require nursing assistance. |
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Continuity of CareSeeing the same Doctor whenever possible has been consistently shown to improve health outcomes – this is particularly the case for ongoing complaints or during a particular episode of illness.
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House CallsPatients are encouraged to attend the Surgery where possible but home visits are conducted if patients are unable to travel to the Surgery. Patients with disabilities are offered home visits if they are unable to attend the surgery.
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Test ResultsPatients are reminded that they must follow up ALL test results with their Doctor. A Doctor may offer a phone consultation for some test results - but will otherwise require a face-to-face consultation.
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Prescriptions & ReferralsRepeat prescriptions and referrals will not be issued without Doctor-Patient contact. In some circumstances, this may be possible via a phone consultation.
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Sickness CertificatesSickness certificates will not be issued unless a Doctor has been consulted in relation to that illness and cannot be back dated.
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GP RegistrarsOur practice is accredited by the Royal Australian College of General Practitioners to provide post graduate training for our future General Practitioners. GP Registrars working towards their FRACGP (a 3 year post graduate qualification) will spend up to 12 months working and furthering their skills at St Agnes Surgery as part of their training program. Many of these past Registrars have returned to become valued long-term members of our team.
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TeachingAt times during the year some practice Doctors are involved in teaching - most often, medical students. Should you visit the practice when your Doctor has a student in attendance, you will be asked, prior to entering the consulting room, if you consent to the student being present during the consultation. Neither the student nor your Doctor will be offended if you decline.
From July 2024, our practice was again re accredited through RACGP as training practice for post graduate Doctors working toward their Fellowship in General Practice (FRACGP). |
Patient FeedbackOur practice endeavours to provide a comprehensive, high-quality service for patients. At times we may invite you to complete a questionnaire to identify areas in which we may improve that service.
If you are unhappy with any aspect of our care, we are keen to hear about it. Please discuss any problem you may have with your Doctor or our Patient Liaison Officer. If you wish to pursue the problem outside of the practice, information is available from the: Medical Board of South Australia, 91 Payneham Rd, St Peters 5069. |
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